Does the Appearance of Robots Matter to Customers?
Wan, Lisa C.（尹振英） • 7 minute read
Article Archive
Can Robots Be Used to Obtain Honest Customer Feedback?
Wan, Lisa C.（尹振英）, Choi, Sungwoo（崔成宇） • 9 minute read
How ‘Human’ Should Robots Be?
Choi, Sungwoo（崔成宇） • 8 minute read
Can Robots Save the Service Industry from COVID-19?
Wan, Lisa C.（尹振英） • 6 minute read
Disruption: The New Norm?
6 minute read
