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Why Do Smart Kiosks Make People Feel Embarrassed?

Consumer Behaviour Innovation & Technology

Wan, Lisa C.（尹振英）, Chan, Elisa Ka-yan（陳家欣） • Wan, Lisa C.（尹振英） • Chan, Elisa Ka-yan（陳家欣） • • 7 mins read

CUHK study finds that customers, anticipating embarrassment, avoid using interactive kiosks, but certain queue designs may help

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