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Does the Appearance of Robots Matter to Customers?

Consumer Behaviour Innovation & Technology

Wan, Lisa C.（尹振英） • Wan, Lisa C.（尹振英） • • 7 mins read

CUHK research finds that customers prefer friendly-looking robots in seeking leisure-dominant information and competent-looking robots when seeking practical advice

When Diversity Becomes a Problem

Leadership

Lau, Dora Chi-sun（劉芷申） • Lau, Dora Chi-sun（劉芷申） • • 7 mins read

While diversity encourages creativity, it can form faultlines and divide teams. How to manage faultlines is vital for organizational success

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