New research provides clear guidelines for e-commerce vendors on how to handle customer complaints in the digital marketplace By Lisa Kennedy Online shopping received a huge boost during the COVID-19 pandemic, as consumers battled to obtain scarce goods, while obeying social distancing regulations. The share of global retail sales met through e-commerce rose from 16 […]

CUHK research collaboration with leading robotics pioneer and Hong Kong hotel suggests service robots can provide help hospitality operators gauge customer satisfaction