ARTICLE ARCHIVE

Sorry, no results found! Try another keyword?

Blood & Water: Digital Transformation and Control of Family Businesses

Family Business Innovation & Technology

Karhade, Prasanna • Karhade, Prasanna • • 7 mins read

Study finds that family owners’ judicious investment strategies for digital transformation give their companies the edge over competitors in a hostile business environment By Lisa Kennedy The top spot in the 2022 Fortune Global 500 list of the world’s largest companies is held by Walmart, the vast American discount retail chain that was started by […]

Can Tech Spend Shield Hotel Performance in Volatile Markets?

Innovation & Technology

Choi, Sungwoo（崔成宇） • Choi, Sungwoo（崔成宇） • • 5 mins read

Study finds that the benefits of investment in information technology were significantly reduced during the pandemic

Why Do Smart Kiosks Make People Feel Embarrassed?

Consumer Behaviour Innovation & Technology

Wan, Lisa C.（尹振英）, Chan, Elisa Ka-yan（陳家欣） • Wan, Lisa C.（尹振英） • Chan, Elisa Ka-yan（陳家欣） • • 7 mins read

CUHK study finds that customers, anticipating embarrassment, avoid using interactive kiosks, but certain queue designs may help

Should Online Platforms Share Market Data with Sellers?

Innovation & Technology

Chen, Kevin Hongfan（陳泓帆） • Chen, Kevin Hongfan（陳泓帆） • • 6 mins read

Research finds that online platforms can maximise profits through the judicious sharing of information and offering incentives to set prices that match its goals

Insurance: An Effective Tool to Encourage Demand for Online Professional Services?

Innovation & Technology

Li, Hongfei（李鴻飛） • Li, Hongfei（李鴻飛） • • 6 mins read

New research highlights unintended side effects of add-on cover as risk-reduction strategy to encourage demand for online services

Are Service Robots Suitable for All Brands?

Consumer Behaviour Innovation & Technology

Choi, Sungwoo（崔成宇） • Choi, Sungwoo（崔成宇） • • 7 mins read

CUHK research finds that brands that seek to project a sincere and conservative personality may not benefit from using frontline service robots

Does the Appearance of Robots Matter to Customers?

Consumer Behaviour Innovation & Technology

Wan, Lisa C.（尹振英） • Wan, Lisa C.（尹振英） • • 7 mins read

CUHK research finds that customers prefer friendly-looking robots in seeking leisure-dominant information and competent-looking robots when seeking practical advice

Meta and the Metaverse

Innovation & Technology

• 4 mins read

Meta are working on proof-of-concept initiatives as mobile internet evolves into Web3.0 This article is republished with permission from Perspectives@SMU, the online business journal of Singapore Management University. You may access the original article here. What is the Metaverse? It is “best understood as the shift of computing and interaction from a device in your […]

Pinduoduo: Catching Up to the Big Boys of China Ecommerce

Innovation & Technology

• 4 mins read

China’s e-commerce upstart came to the party late but still caught up with Alibaba and JD.com

Digital Disruption: How Can Traditional Businesses Thrive?

Innovation & Technology

• 7 mins read

Research into Shanghai's taxi industry suggests businesses and policymakers need to take steps to mitigate adverse effects associated with digital disruption

Want even more insights?

Enjoy the best and most relevant articles monthly with a subscription to CBK's digest.