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How Should a Robot Talk to a Customer?

Consumer Behaviour Innovation & Technology Marketing

Choi, Sungwoo • Choi, Sungwoo • • 5 mins read

Research reveals consumers prefer straightforward and clear direction in service encounters

Can Robots Save the Service Industry from COVID-19?

Consumer Behaviour Innovation & Technology

Wan, Lisa Chun-ying • Wan, Lisa Chun-ying • • 6 mins read

CUHK research shows the use of robots in service industry may help reduce the perceived risk of viral infection

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