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Can Tech Spend Shield Hotel Performance in Volatile Markets?

Innovation & Technology

Choi, Sungwoo • Choi, Sungwoo • • 5 mins read

Study finds that the benefits of investment in information technology were significantly reduced during the pandemic

Why Do Smart Kiosks Make People Feel Embarrassed?

Consumer Behaviour Innovation & Technology

Wan, Lisa Chun-ying, Chan, Elisa Ka-yan • Wan, Lisa Chun-ying • Chan, Elisa Ka-yan • • 7 mins read

CUHK study finds that customers, anticipating embarrassment, avoid using interactive kiosks, but certain queue designs may help

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