Article Archive

Consumer Behaviour, Innovation & Technology, Marketing
19 November 2020

How Should a Robot Talk to a Customer?

Choi, Sungwoo（崔成宇） • 5 minute read

Consumer Behaviour
20 September 2018

Taking Customer Service to the Next Level

Lai, John Hon-weng（賴漢榮） • 6 minute read

Innovation & Technology
15 January 2014

A Shift in Service Paradigm

7 minute read