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How Should a Robot Talk to a Customer?

Consumer Behaviour Innovation & Technology Marketing

Choi, Sungwoo（崔成宇） • Choi, Sungwoo（崔成宇） • • 5 mins read

Research reveals consumers prefer straightforward and clear direction in service encounters

A Shift in Service Paradigm

Innovation & Technology

• 7 mins read

The hotel industry has been following a “one-size-fits-all” model for too long. New models are now emerging

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