hotel industry - China Business Knowledge

Can Tech Spend Shield Hotel Performance in Volatile Markets?

Innovation & Technology

Choi, Sungwoo（崔成宇） • 16 February 2023 • 5 mins read

Study finds that the benefits of investment in information technology were significantly reduced during the pandemic

Are Service Robots Suitable for All Brands?

Consumer Behaviour Innovation & Technology

Choi, Sungwoo（崔成宇） • 08 September 2022 • 7 mins read

CUHK research finds that brands that seek to project a sincere and conservative personality may not benefit from using frontline service robots

China: The Next Big Market for Soft-Branded Hotels?

Consumer Behaviour Marketing

Chan, Elisa Ka-yan（陳家欣） • Zhou, Tao（周濤） • 14 July 2022 • 7 mins read

A wave of deal-making in China’s hotel investment sector is expected to encourage more independent hotels to rebrand as chain affiliates By Prof. Elisa Chan Ka-yan and Zhou Tao The global hospitality industry is awash in hotel brands. There are currently 970 hotel brands in the market. There is at least one hotel brand for […]

Can Robots Be Used to Obtain Honest Customer Feedback?

Consumer Behaviour Innovation & Technology

Wan, Lisa C.（尹振英） • Choi, Sungwoo（崔成宇） • 30 March 2022 • 9 mins read

CUHK research collaboration with leading robotics pioneer and Hong Kong hotel suggests service robots can provide help hospitality operators gauge customer satisfaction

Project Management Skills Urgently Needed in China’s Booming Hospitality Sector

Leadership

Noordzy, Gert • 16 July 2020 • 7 mins read

Incoming CUHK faculty member shares why project management is urgently needed for new hospitality real estate projects, especially in China

What Modern Travellers Want

Consumer Behaviour

Angelini, Giovanni • 25 April 2019 • 5 mins read

Hospitality industry expert defines what it means by creating a good experience for travellers in the new era By Jaymee Ng, Principal Writer, China Business Knowledge @ CUHK After more than three decades of rapid economic growth and personal income, it seems fair to say that travelling is no longer a luxury but a lifestyle […]

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