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Are Service Robots Suitable for All Brands?

Consumer Behaviour Innovation & Technology

Choi, Sungwoo（崔成宇） • Choi, Sungwoo（崔成宇） • • 7 mins read

CUHK research finds that brands that seek to project a sincere and conservative personality may not benefit from using frontline service robots

Does the Appearance of Robots Matter to Customers?

Consumer Behaviour Innovation & Technology

Wan, Lisa C.（尹振英） • Wan, Lisa C.（尹振英） • • 7 mins read

CUHK research finds that customers prefer friendly-looking robots in seeking leisure-dominant information and competent-looking robots when seeking practical advice

How ‘Human’ Should Robots Be?

Consumer Behaviour Innovation & Technology

Choi, Sungwoo（崔成宇） • Choi, Sungwoo（崔成宇） • • 8 mins read

Hotel guests like interaction with devices that look and sound like them, but they can spark displeasure after service failures, new CUHK study shows

Fund Analysis: A Problem of ‘Mutual’ Attraction

Economics & Finance Innovation & Technology

Si Cheng • • 7 mins read

New research shows naïve retail investors chase machine-led fund ratings while ignoring analysts’ outperforming predictions

The Limitations of Using Artificial Intelligence to Pick Stocks

Economics & Finance Innovation & Technology

Si Cheng • • 4 mins read

CUHK study finds returns plummeted when artificial intelligence algorithms were limited to easy to trade and cheap stocks

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