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Can Robots Save the Service Industry from COVID-19?

Consumer Behaviour Innovation & Technology

Wan, Lisa C.（尹振英） • Wan, Lisa C.（尹振英） • • 6 mins read

CUHK research shows the use of robots in service industry may help reduce the perceived risk of viral infection

What Modern Travellers Want

Consumer Behaviour

Angelini, Giovanni • Angelini, Giovanni • • 5 mins read

Hospitality industry expert defines what it means by creating a good experience for travellers in the new era By Jaymee Ng, Principal Writer, China Business Knowledge @ CUHK After more than three decades of rapid economic growth and personal income, it seems fair to say that travelling is no longer a luxury but a lifestyle […]

A Shift in Service Paradigm

Innovation & Technology

• 7 mins read

The hotel industry has been following a “one-size-fits-all” model for too long. New models are now emerging

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