While technology has reshaped civilisation, credit to non-tech often goes unnoticed. A CUHK expert provides perspective on these overlooked aspects By Putro Harnowo, Senior Content Manager, China Business Knowledge @ CUHK Technology has become the buzzword of the century, and the buzz is getting louder nowadays with major media propagating blockchain, artificial intelligence, and quantum […]

Substituting humans in the service industry could backfire without adequate reasoning, a new study finds By Putro Harnowo, Senior Content Manager, China Business Knowledge @ CUHK Automation is the backbone of modern industry. It streamlines processes, enhances efficiency, drives innovation, and even starts preparing and serving food for humans. International restaurants have deployed robot chefs, […]

Emerging technologies like AI are profoundly transforming the economic system and social structure, posing unprecedented challenges. A CUHK expert offers insights on navigating these complexities By Pan Jingyi, Principal Writer, China Business Knowledge @ CUHK Following the launch of ChatGPT in late 2022, artificial intelligence (AI) has supercharged the possibility to revolutionise the modern industry, […]

New research shows chatbots can help reduce negative reviews in certain cases, despite the general preference for human agents By Pan Jingyi, Principal Writer, China Business Knowledge @ CUHK There will come a time when personal interaction in handling customer services becomes obsolete. And that time might be sooner than we thought. Companies have increasingly […]

The rising cryptocurrency market influences peer-to-peer lending with higher loan requests and amounts, benefiting tech-savvy investors but raising concerns about inequality, a new study finds By Putro Harnowo, Senior Content Manager, China Business Knowledge @ CUHK Amid the predominantly controversial news surrounding cryptocurrency and peer-to-peer (P2P) lending in the past few years, many still believe […]

Original equipment manufacturers that are dependent on lead firms for technological and branding assets are less likely to invest in innovation and upgrade themselves, but here is how to break the chain By Putro Harnowo, Senior Content Manager, China Business Knowledge @ CUHK The world has become so connected that cross-border collaboration is essential in […]

New study delves deeper to find why consumers feel better if algorithms, instead of humans, offer the best rate By Pan Jingyi, Principal Writer, China Business Knowledge@CUHK Have you ever booked a hotel room or a flight ticket at what you thought was the cheapest price, only to find a lower one the next day? […]

Business leaders from different industries share their insights on how innovation, sustainability, and talents are shaping the future business world at CUHK Business School’s alumni forum By Pan Jingyi, Principal Writer, China Business Knowledge@CUHK Human life and business are at a crossroads as the new era of AI technology and rapid climate change brought existential […]

Research reveals consumers prefer straightforward and clear direction in service encounters

Research shows those making shorter trips as well as commuting later in the morning are more likely to arrive at work early.