A new study proposes an easier method to forecast corporate bond premiums: Just consider long-run consumption growth, instead of a complex mix of various factors By Putro Harnowo, Senior Content Manager, China Business Knowledge @ CUHK The first week of 2024 was welcomed by a thriving debt market with almost US$60 billion in bond issuance, […]

While intuition can be a valuable tool, it can also deceive us. A new study delves into the reasons why blindly trusting your gut is not the best approach By Putro Harnowo, Senior Content Manager, China Business Knowledge @ CUHK Have you ever found yourself in a situation where you made a decision that later […]

A recent study uncovered the spillover effect of business migration on skyrocketing housing prices and cascading impacts on neighbouring districts, while revealing the formula for growth By Putro Harnowo, Senior Content Manager, China Business Knowledge @ CUHK “Location, location, location,” one of the most chanted slogans among real estate players, holds the key to unlocking […]

Tenants are more vulnerable to increased risk about their housing stability when the property market soars, but they can find relief when real estate slows down, a new study finds By Putro Harnowo, Senior Content Manager, China Business Knowledge @ CUHK Access to affordable housing is a fundamental necessity, yet the scarcity of affordable homes […]

New study delves deeper to find why consumers feel better if algorithms, instead of humans, offer the best rate By Pan Jingyi, Principal Writer, China Business Knowledge@CUHK Have you ever booked a hotel room or a flight ticket at what you thought was the cheapest price, only to find a lower one the next day? […]

Striking the right balance between data regulation and consumer benefits is crucial for trust and successful data sharing, a new study finds By Pete Sabine Data protection is everything in a world that is run on and by the internet. The enactment of the EU’s General Data Protection Regulation (GDPR) in 2018 heralded a new […]

A new study reveals that U.S. households spend more on products from firms that prioritise corporate workplace equality, especially after major social events By Pan Jingyi, Principal Writer, China Business Knowledge@CUHK Which would you choose: a bag produced by a firm known for its equal treatment of all staff or a bag produced by a […]

New study finds “green consumerism” is alive and well in China, with consumers willing to pay more for sustainable food By Lisa Kennedy The 17 Sustainable Development Goals (SDG), which form the United Nations’ Post-2015 Development Agenda, are designed to provide a blueprint for achieving global peace and prosperity by 2030. Central to the agenda […]

Study discovers that people around the world being increasingly sensitive to the goods and services that other consumers are purchasing, which could have huge implications for governments By Peter Sabine With geopolitical tensions gathering pace, what consumers buy may have a major impact on power plays – governments should take notice. A new study by […]

New research provides clear guidelines for e-commerce vendors on how to handle customer complaints in the digital marketplace By Lisa Kennedy Online shopping received a huge boost during the COVID-19 pandemic, as consumers battled to obtain scarce goods, while obeying social distancing regulations. The share of global retail sales met through e-commerce rose from 16 […]

New research examines and quantifies the causal link between air pollution and various categories of online consumption By Pan Jingyi, Principal Writer, China Business Knowledge@CUHK As a major and pressing public health threat, air pollution is responsible for around one third of deaths from stroke, chronic respiratory disease, and lung cancer, as well as one […]

Research finds companies should consider actively intervening when customers misbehave  in online communities

CUHK study finds that customers, anticipating embarrassment, avoid using interactive kiosks, but certain queue designs may help

CUHK research finds that brands that seek to project a sincere and conservative personality may not benefit from using frontline service robots

A wave of deal-making in China’s hotel investment sector is expected to encourage more independent hotels to rebrand as chain affiliates By Prof. Elisa Chan Ka-yan and Zhou Tao The global hospitality industry is awash in hotel brands. There are currently 970 hotel brands in the market. There is at least one hotel brand for […]

CUHK research finds that customers prefer friendly-looking robots in seeking leisure-dominant information and competent-looking robots when seeking practical advice

Research study supports link between violent video games and crime, and finds teenagers are more likely to commit crimes under the influence of violent video games than adults

CUHK research finds that housing price appreciation leads to higher online consumption, less payment hesitation, less order returns and more online shopping activity during work hours

CUHK research shows that people perceive past events to be more subjectively distant when seeking to recall memories over a shorter time frame, and that this can help induce repeat purchase

CUHK research collaboration with leading robotics pioneer and Hong Kong hotel suggests service robots can provide help hospitality operators gauge customer satisfaction

Research study finds that digital red packets are most useful as a tool for companies to gain new and retain existing customers when they are allowed to be shared on social media

From global supply chain shortages to inflation fears and rising concerns over climate change, for many people doing business in 2021 was probably fraught with a high degree of uncertainty. To illuminate the way ahead, here are this year’s 10 most popular articles, featuring our cutting edge research and expert insights 

CUHK research using Chinese data illustrates that consumers prefer products that elicit competence when comparing to peers who are better off, and vice versa

CUHK research reveals that capturing the attention of philanthropic funders at the early stages of crowdfunding campaigns can build momentum that leads to funding success

Hotel guests like interaction with devices that look and sound like them, but they can spark displeasure after service failures, new CUHK study shows

There is a hydraulic relationship between domestic happiness and exposure to social media content opposite to our views

New research in China suggests earthquake survivors tend to spend more on entertainment and other instantly gratifying activities while cutting back on education expenses

Penalise bias, says study after highlighting ease with which social ties encourage critics to favour established contacts

Chinese who travel frequently or have lived abroad will shape the perception and understanding of luxury consumption going forward

Research examining booming Chinese travel market finds entry of high speed rail leads to improvement in airline services

The pandemic has forced an evolution in the travelling habits of Chinese tourists and businesses must adapt and innovate or be left behind, says CUHK expert

CUHK research shows making tourists empathise with local residents can reduce misbehaviour

Research study reveals competition between products next to each other on shelves can increase product demand

Research reveals consumers prefer straightforward and clear direction in service encounters

Research suggest that an enjoyable experience may only make unhappy people feel better if they do not think extensively about doing it beforehand

CUHK research shows the use of robots in service industry may help reduce the perceived risk of viral infection

CUHK research looks at the rise of social influencers and its implications for companies seeking to maximise profits by offering more product variety

Research finds marketing efforts focused on reducing negative product attributes may not always work

CUHK research reveals that measures limiting property purchases appear less than entirely effective in cooling housing prices

CUHK Research reveals the impact of social influence in online product reviews By Jaymee Ng, Principle Writer, China Business Knowledge @ CUHK We live in a social world where we are constantly sharing our opinions and exposed to other people’s opinions. Some of these opinions are useful especially when we are thinking about buying a […]

Hospitality industry expert defines what it means by creating a good experience for travellers in the new era By Jaymee Ng, Principal Writer, China Business Knowledge @ CUHK After more than three decades of rapid economic growth and personal income, it seems fair to say that travelling is no longer a luxury but a lifestyle […]

How pollution affects consumption mood yet boosts service quality in hotel industry

Vivid memories and emotions about things affect our perceptions of when they took place, but can the chance of them happening again also influence how we regard the past?